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Hi everyone,

I'm happy to introduce HelpDeskZ, a free ticketing software.

This project was abandoned for a long time for personals reasons, now it was updated to v2 and rewritten from scratch with CI4.

The main fatures:
  • Knowledgebase
  • Custom fields for each department
  • Canned responses

  • Email piping support
  • IMAP support
  • SLA
  • Autoclose tickets
Demo User: http://demo.helpdeskz.com
Demo Staff: http://demo.helpdeskz.com/staff (user: demo / password: demo123)
Download: https://github.com/helpdesk-z/helpdeskz-...es/tag/2.0
Repo: https://github.com/helpdesk-z/helpdeskz-dev

I hope you like it and you are welcome if you'd like to contribute to this project with translations or development
@AndresHDZ,

Congrats! It would be nice to see some screen shots of what the app looks like. I did try to go see the demo but it was down.
Thanks and my apologies, I changed the URL demo, now it's up.

PS: I just fixed the issue with HTTPS with cloudflare =)
Wow, congratulation! Really good job! Cool
(01-18-2021, 03:37 PM)includebeer Wrote: [ -> ]Wow, congratulation! Really good job! Cool


Thanks! Big Grin
For private articles how would you go about editing them or even viewing them as a logged-in staff member? I went ahead and downloaded/installed this on a test server and I have to say that it's very robust! So far the only things that I noticed were the replies from emails (client hitting reply from their inbox) adds the RE: [TICKET NUIMBER] which creates it as a new ticket, and the inability to view/edit the private articles. Other than that - I can't find anything else really "bug-wise". Great job!
(01-19-2021, 11:30 AM){e}aksquad Wrote: [ -> ]For private articles how would you go about editing them or even viewing them as a logged-in staff member? I went ahead and downloaded/installed this on a test server and I have to say that it's very robust! So far the only things that I noticed were the replies from emails (client hitting reply from their inbox) adds the RE: [TICKET NUIMBER] which creates it as a new ticket, and the inability to view/edit the private articles. Other than that - I can't find anything else really "bug-wise". Great job!

Hi!

Thanks for sharing, I just fixed the email fetching issue related with the replies of ticket and the private articles from KB.

Now the private articles can be edited and selected from ticket reply.

Thanks again for your contribution.

Email fetching commit: https://github.com/helpdesk-z/helpdeskz-...aa97185d23
Kb private article commit: https://github.com/helpdesk-z/helpdeskz-...00b1ea3a4c
@AndresHDZ I applied your changes and now the emails are getting kicked back as undeliverable? From the system to the client they go right through, but when piping the emails back into the HelpDeskz they fail every time. Below is what I am seeing when I reply to a support ticket on a test email account (client email to system support email):

---------------------------

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/[LOCATION-TO-SCRIPT]/public_html/support/pipe.php
generated by [SUPPORT-EMAIL-ADDRESS]
local delivery failed

---------------------------

When I check the ticket in the ticket area from the HelpDeskz control panel (logged in as admin) I no longer see the ticket, but a new one is generated... it changes the original ticket number by incrementing it ($i++). The user is set to "Mail Delivery System" and the subject is: [#14] Mail delivery failed: returning message to sender. With the message below:

---------------------------

This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] host remsurete-com0i.mail.protection.outlook.com [104.47.25.36] SMTP error from remote mail server after RCPT TO:: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [MR2FRA01FT010.eop-fra01.prod.protection.outlook.com]

---------------------------

Thoughts?
Hi,

Be sure that pipe.php has permissions to be excuted (CHMOD 755).

I had same issue in demo, but it was not updated, so I just reupload the /hdz and it is fixed.

Please try it and let me know if it is fixed.
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