Project Management Software ?

[eluser]Unknown[/eluser]
Looks like web crm www.worketc.com is tailored to your needs like you discussed above. Worketc is a crm, collaboration, billing, project management, and helpdesk in one single platform. Yes, it has the reporting capabilities and the automation of mundane tasks and setting of alerts that you specifically mentioned. Despite it is packed with usable features, Worketc remains easy to use.