URI param unwanted passing problem

[eluser]HarisB[/eluser]
Don't think I have the access to the .htaccess file. Also there are way too many controllers to post. I wasn't sure if there is an obvious solution to this. I am using the RightNow interface so I am guessing it has to do with something how they programmed it rather than what CodeIgniter controls. If you don't have a quick answer I will try and find another way out of this.

Thanks,
Haris