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HelpDeskz - free ticketing software

(This post was last modified: 01-19-2021, 04:29 PM by AndresHDZ.)

(01-19-2021, 11:30 AM){e}aksquad Wrote: For private articles how would you go about editing them or even viewing them as a logged-in staff member? I went ahead and downloaded/installed this on a test server and I have to say that it's very robust! So far the only things that I noticed were the replies from emails (client hitting reply from their inbox) adds the RE: [TICKET NUIMBER] which creates it as a new ticket, and the inability to view/edit the private articles. Other than that - I can't find anything else really "bug-wise". Great job!


Thanks for sharing, I just fixed the email fetching issue related with the replies of ticket and the private articles from KB.

Now the private articles can be edited and selected from ticket reply.

Thanks again for your contribution.

Email fetching commit: https://github.com/helpdesk-z/helpdeskz-...aa97185d23
Kb private article commit: https://github.com/helpdesk-z/helpdeskz-...00b1ea3a4c

Messages In This Thread
RE: HelpDeskz - free ticketing software - by AndresHDZ - 01-19-2021, 04:18 PM

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