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Tickting System Development in Codeigniter Help??

[eluser]Zeeshan Rasool[/eluser]
Dear Users,
im going to develop a ticketing system for my office that behave like this:

- Query OR Email From Client -> Our Tick Sytem
- Forwarding Query to related team
- Resolving the issue
- Update the query and reply

So basically this is an idea which i need to be implement in CI.
Any idea about you all which help me and any reference website that give me support I want to develop it in Codeigniter.

Also im gonna ask you that if i need to develop a small web apps which run on iphone,so can i develop this web app for iphone on my windows OS ? i mean any frame work which support for this development on window and then i make my testing on any emulator like opera mini...
Please give a suggestion?
very thanks in advance.

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