Problem with Form E-mail

[eluser]abellmultimedia[/eluser]
I used elance.com to outsource a design job to a company, Inforlinx, and it is my understanding that they used codeigniter to get the job done.

The web site is http://www.msis.us

The most complicated part of the website is a information request form, which is supposed to take two fields and match them to an entry on a backend database and e-mail both to the administrator and the corresponding entry, the form results.

This works when I use my POP and hotmail email accounts, but it will not mail out anything to the domain @msis.us or @att.net (which are both IMAP accounts)

This is very frustrating and the developer is not responding, since I have already paid for the job. So I ask

does anyone know why a form would only send to POP and Web E-mail accounts and not send anything (not even in the spam folder) to a IMAP E-mail?

[eluser]smilie[/eluser]
Hm...
First of all, IMAP is a protocol to collect your e-mail - not to send it.

Second, you are sending mail from msis.us to msis.us and att.net. They both use different mail servers;
I could imagine that there is some config error on msis.us which 'prevents' e-mail to be received.
For att.net - no idea.

Do you have access to the e-mail logs (outgoing) of the msis.us and / or att.net?

Other option is to debug codeigniter code and turn on e-mail debugging; this will present you with info such as:

mail sent OK;
or
mail not sent; error is ...

See: http://ellislab.com/codeigniter/user-gui...email.html
Specifically:

Code:

echo $this->email->print_debugger();

Cheers,
Smilie

[eluser]abellmultimedia[/eluser]
Hmm.. I have access to the backend cPanel for the server, I'm not sure where I'd find the mail logs.

[eluser]abellmultimedia[/eluser]
It was a server error. Thanks for the quick reply!