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csrf problem for one user

I'm using CI 2.0.2, haven't fully tested 2.0.3 yet, but I have an application in which at least one user (maybe more, there has only been 1 in about 100 that has reported it), and says when they use any forms in my app, they get the csrf error....

"An error was encountered The action you requested is not allowed"

I don't use SSL or Ajax in my app, and this user is not at all tech savvy enough to even provide me details about what browser they're using.

I can't reproduce it myself, and this user is the only one out of about 100 that has reported it.

Is there some way to track this problem down? I don't think the user's browser would be the problem, as csrf is a basic FORM verification right? Could the user's computer be infected by something that is intercepting or sanitizing her FORM submissions?

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