[eluser]Milos Dakic[/eluser]
Maybe a mirrored drive? Most people that get their systems from where I work do something similar. There are online solutions that will sync and all that nifty stuff, but most people tend to keep their data in their own hands, which is understandable.
I currently have no backups what-so-ever =( I don't have mission critical data that I will die without. But I'm looking at getting a Netgear NAS and getting an app that will sync folders to it. I think that should be good enough.
The a few of the newer models even allow SVN of sorts. It might be an idea to have a look into that (might be a bit pricey but I'm sure after this it will be worth it).
Edit:
Personally never had to deal with Dell, so I can't say much about it. But it could be "Hey, we couldn't be bothered with recovering the data since your not a corporate customer, we'll just send you a same one and you pray that this doesn't happen again. Have a wonderful day."
