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Elements of a Strong Corporate Travel Program

To get the most out of your corporate travel budget, make sure you prepare ahead of time to maximise the value of your programme. It's not enough to tell travellers to take the cheapest flight that makes sense. When planning or assessing your trip itinerary, keep the following aspects in mind.

1. The policy on travel

Any excellent travel programme starts with a well-written and widely distributed travel policy, and I'm constantly surprised that so many companies have such an antiquated and poorly conceived travel policy, if they have one at all. Finding a well-written policy is not difficult. One can simply be discovered on the internet. All that is left is for it to be adjusted to match business culture and promoted throughout the organisation so that everyone understands it and agrees to follow it. As a result, having everyone sign a copy of the travel policy to ensure that it is read, understood, and owned by all firm employees is a smart idea. I recommend that everyone in the company, whether they travel or not, signs a copy of the travel policy. They may be needed to travel if they change jobs later in the organisation. A travel policy doesn't have to be long or complicated. I've seen some of the best travel rules that were only a few pages long.

2. Internal and exterior travel that is centralised

Many businesses fail to consolidate their travel programmes, and as a result, they lose out on cost-cutting options and internal efficiencies. Many firms who do not centralise travel do so out of concern of forcing passengers to do something they may not want to do, as well as the belief that doing so will necessitate hiring a Travel Manager. Both of these worries may be valid, but they do not have to be in the majority of circumstances. You are not necessarily forcing travellers to lose flexibility by asking them to book centrally. You can centralise travel while still allowing travellers to book independently, either through a travel agency of your choice or online with a provider with whom you have a relationship and trust. You gain a single point of contact for travel issues both internally and outside by appointing someone to supervise travel. You generally don't need a full-time travel manager if your firm spends less than $1 million on air travel. Travel control can be delegated to the finance department, human resources, or even an executive assistant in these situations. Here are some of the benefits of travelling in a central location.

When you consolidate travel with a single agency, you benefit in a variety of ways. You'll have a single point of contact for issues that arise while travellers are on the road, and you'll only have to deal with one company for all of your travel needs. This solves the difficulty of putting together a travel report from multiple sources. You will benefit considerably from economies of scale by combining travel. You can receive more for your money from travel suppliers if you can measure overall travel across several divisions or locations. This will enable you to get more out of airline soft dollar programmes, such as more free tickets and upgrades, a bigger percentage discount from our recommended airline, and better negotiated hotel and vehicle rates. Your fulfilment expenses will also drop because your travel agency will frequently give you a discount for a larger overall volume of trips.

3. A combination of online booking and one-on-one service

This is a supplement to the previous part, which advocates for consolidating travel through a single travel agency. This is vital, but you don't have to force tourists to use an online booking system, and you don't have to force them to phone the agency directly to do so. You accomplish numerous purposes by giving tourists the option of doing either. You will save money on fulfilment because online booking has a lower service fee. Giving travellers the option gives them a sense of control, which boosts morale and increases the likelihood of a high adoption rate. Finally, you leave open a best practise of using your online booking engine for less complex itineraries while booking senior executives, frequent travellers, and complex itineraries directly with a travel agent who can provide a higher level of service and a better overall travel experience where it is most warranted.

4. Look beneath each stone.

While the majority of travel budgets are focused on the air budget, there are several additional areas to look into for cost savings. There are a few more apparent places to explore, such as negotiated hotel prices at your favourite hotels or auto rental savings from a preferred provider. Because of consortia ties and agency vehicle contracts, your travel agency may already have discounted prices. There are a few less common topics that should be looked at as well. If ground transportation is a concern, for example, most suppliers will offer lower prices and the option of direct invoicing. Direct billing agreements with hotels and car rental firms are another excellent option to boost efficiencies and make the accounting department's job easier.

5. Leverage hard and soft currency contracts

In exchange for company loyalty to their product, most major airlines now give hard money savings as well as soft dollar incentives. In exchange for a market share pledge, you can get a discount off the lowest tickets of your preferred carrier if your travel programme exceeds $1 million in air spend. You can enrol in soft dollar programmes for free tickets and upgrades, as well as traveller status enhancements and airport club passes, for your secondary carriers or if your volume is less than the minimum requested by the airline. These programmes demand little in the way of volume, but they aren't well advertised, so you may have to look for them or ask Baker Travel or your present agency for help.

6. Don't overlook the size of the hotel.

The volume of a hotel is frequently overlooked, but it should not be. You can get discounted rates through your travel agent or directly from the hotel properties of your choice. In exchange for a minimum room/night commitment, individual hotels near business offices will negotiate discounted prices for you. When you book through a travel agency, you can expect to save anywhere from 5% to 50% on thousands of hotels throughout the world.

7. Have at least one rental car agreement

Rental car contracts are simple to engage into and require little commitment on the part of the company. Choose a partner with airport locations and a good customer service record. You can easily save 5-10 percent by negotiating frequent renter membership for all of your staff. This will improve their efficiency and morale. You can also sign direct billing arrangements at the same time, which will make your travellers' and accounting staff's tasks much easier.

8. Comprehend group and meeting agreements

When you have a group travelling together or gathering at a single destination from several points of origin, airlines and hotels will reduce your tickets and rates. These meeting contracts can result in airfare discounts of 2-10%, and if you have a large group travelling on a single airline, you may be able to bargain for complimentary tickets to be awarded at the end of the contract. Usually, a minimum of ten people travelling to the same location at the same time is required. Some airlines have greater minimums, so make sure to inquire before signing a contract. With a minimum of 10 room nights, hotels will offer a similar discount. Depending on the occupancy rate and seasonal variations, these reductions can range from 10% to a significantly greater savings.

9. Use reports to improve metrics on a regular basis.

To be fully exploited, well-managed travel programmes necessitate regular monitoring and financial controls. Demand timely and customizable reports that may be tailored to provide you with the information you require. You will be in a better position to fulfil contract requirements, achieve cost reduction objectives, and determine where future savings potential may lie if you receive regular reporting on traveller behaviour and provider contract performance.

10. Make every effort to improve traveller comfort and efficiency.

Finally, any well-managed travel programme would consider the comfort and productivity of its participants. When passengers are at ease, they can concentrate on their core goals, which can help your company grow. When tourists are content, they perform better. Inquire whether your travel agency can upgrade you to a favoured airline's traveller status. Consider getting a block of airport club passes to utilise strategically for lengthy and complicated journeys. Travelers can be rewarded in a variety of ways for the laborious and often arduous task of travelling. These kind of incentives foster loyalty as well as greater production and efficiency.

Please do not hesitate to contact me if you would want to learn more about how your firm may better leverage its travel programme to boost your bottom line and the satisfaction of your senior level. I'm happy to direct you in the appropriate route.
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